Domestic and International Shipping

DOMESTIC SHIPPING

HEAD TO CHECKOUT TO SEE IF YOU ARE ELIGIBLE FOR DISCOUNTED SHIPPING OFFERS!

How are my shipping costs calculated?

The costs of your shipping is calculated by cubic weight or volume whichever calculates to be the heaviest. Your shipping will be shown in checkout once you begin to process your order.

When am I eligible for free shipping?

We do have free shipping options! Your shipping will be calculated at checkout. We also offer special discounts for Express Post items so head to checkout now!

When will my order be dispatched?

We dispatch most orders within 24 hours of receiving orders, except for weekends or public holidays. In the case of unusual delays, we will advise you via email.

Who will deliver my order?

We use various shipping couriers as well as Australia Post. Please let us know if you can only receive deliveries by Australia Post before we send your order.

Is there tracking available?

PARCELS: Our parcel shipping includes online tracking. Delivery times may be longer for rural areas or W.A. residents.

PRINTS: We send prints as documents using Registered Post (no tracking but requires a signature at delivery, or Express Post with tracking).

What happens if I'm not home?

If there is nobody present, a card should be left by the delivery driver advising you where to pick up your item from, however we stress to keep an eye on your tracking in case the card is misplaced or forgotten.

To ensure every parcel arrives safely to your hands we automatically request our shipping partners 'do not leave parcels unattended.'

It's been a while, and no sign of my order. What do I do?

If you have not received your order within 10 business days (2 weeks), please check your tracking online and follow up with the postal service before contacting us for lost items using your tracking number provided in your fulfilment email. If your tracking says your order has been delivered, yet you haven’t received it, the fastest way to get detailed information is to contact the delivery service we used to ship your order & provide your tracking number to follow up the location of your parcel.

I have a large order and there are no shipping options. What does this mean?

If there is no shipping estimation at checkout, please contact us, as couriers charge on cubic weight for large sized items and this may be heavier than volume weight set up for this item.

What does 'local pickup' mean as a shipping option?

This option is for Gold Coast residents or visitors, so they can pick up their order in store. Orders with this shipping option aren’t shipped to addresses and a $5 handling fee is added to any orders that need to be manually processed for shipment.

GOLD COAST RESIDENTS

Can I pick up my order from your James St. store in Burleigh Heads?

You can pick up your order from our store in Burleigh Heads. Please choose 'local pick up' at checkout as your shipping option. Wait for us to notify you that your order is ready for pick up and pop in to see us! Don’t forget our opening hours!

IMPORTANT! Your order enters into the 14 day refund window from 1 week after purchase.

Need help? Feel free to contact us in store on 07) 5535 4000

IMPORTANT TERMS TO READ BEFORE ORDERING

We stress that it is up to you, the customer, to ensure all your details are submitted correctly when placing your order. As we process our orders via an automated system, any errors when submitting your details may result in your order being sent incorrectly.

Please check your order confirmation and contact us as soon as possible to adjust errors before the shipping process begins.

Purchasing from us indicates that you understand and agree to the risk of purchasing online which can be; the risks of orders not arriving by the estimated delivery times, or the unusual circumstances of an order being misplaced during the delivery process. We will take all steps possible to assist with missing deliveries, however we do not refund or credit for orders if they have been addressed as indicated on your order and are found missing in the delivery process once they have left The Freedom State.

Please contact us if you wish us to include insurance for the cost of your order. This may incur a further cost, but peace of mind that you will be financially reimbursed once an inquiry has been completed with the courier company.

FALSE CHARGEBACKS/CLAIMS

We take false chargebacks very seriously and if a claim is found to be false or fraudulent, the case is promptly reported to the Australian Federal Police Cybercrime Department to follow up on our behalf.

INTERNATIONAL SHIPPING

HEAD TO CHECKOUT TO SEE IF YOU ARE ELIGIBLE FOR DISCOUNTED SHIPPING OFFERS!

How are my shipping costs calculated?

The costs of your shipping is calculated by cubic weight or volume whichever calculates to be the heaviest. Your shipping will be shown in checkout once you begin to process your order.

When am I eligible for free shipping?

We do have free shipping options! Your shipping will be calculated at checkout.

When will my order be dispatched?

We dispatch most orders within 24 hours of receiving orders, except for weekends or public holidays. In the case of unusual delays, we will advise you via email.

Who will deliver my order?

We send our International parcels with Australia Post Standard or Express International. You may request DHL by contacting us, however there may be increased shipping charges in comparison for this Express delivery service.

With Australia Post, as your order reaches your country's ground, your order transfers to your own country's postal service to finalise the delivery, so you can follow up with your own country's postal service.

What if I'm not home?

You will receive tracking consignment number to use to track your order once we fulfil it and it's ready for pick-up from us. You should be able to use this tracking to see when your order is close to being delivered. Check with your country's postal service to see if you will be notified by them when they have tried to deliver your order.

Why am I being asked to pay more for delivery?

Please check your country's import taxes before purchasing with us. In Australia, customs charges are 10% for imports. TFS not responsible for any further custom taxes for international deliveries so please check with customs in your own country prior to ordering so you can be sure of further costs before receiving your item.

I don't want to pay for further charges, so I have rejected my delivery. What happens next?

If your item is returned to us, whether it be for a rejected import charge or not collected from post office, this will result in us having to forfeit the shipping costs from your credit/refund as we are charged the shipping costs for return shipping to Australia.

Why does the item price change at checkout?

We only charge you the RRP as advertised in AUD at checkout - this always remains the same as we are an Australian business.

If you have chosen our Currency Converter to see what you are paying in your own country, this is a guide only to make shopping a little easier at a glance. As we are an Australian web-store, we charge you RRP in Australian dollars at checkout. Our Currency Converter price guides will also change as the Australian dollar changes in value daily. This may be different amount to when you last looked at the product, or to your credit card exchange rates, and these prices are not changed by us. We simply charge you the RRP as advertised in AUD.

I wasn't told my delivery had arrived. What do I do?

Check your tracking asap and see which post office your order has been delivered to. You will have a few weeks grace period before the order will be returned to us. Head in to see your local post office with your tracking number to collect.

If your item is returned to us, we will have to forfeit the shipping costs from your credit/refund as we are charged the shipping costs for return shipping to Australia.

I think I may have entered the wrong address into my order and it's stating delivered. What can I do?

Unfortunately we can not be held responsible for lost goods if item tracking advises your parcel has been delivered to the address entered on your order. We suggest contacting your post office promptly.

IMPORTANT TERMS TO READ BEFORE ORDERING (ALL THE NITTY GRITTY)

Please check your order confirmation and contact us as soon as possible to adjust errors before the shipping process begins.

Purchasing from us indicates that you understand and agree to the risk of purchasing online which can be; the risks of orders not arriving by the estimated delivery times, or the unusual circumstances of an order being misplaced during the delivery process, or postal services not advising of delivery. Please watch your tracking to ensure your parcel arrives safe and sound.

We will take all steps possible to assist with missing deliveries, however we do not refund or credit for orders if they have been addressed as indicated on your order and are found missing in the delivery process once they have left The Freedom State. Please contact us if you wish us to include insurance for the cost of your order. This may incur a further cost, but peace of mind that you will be financially reimbursed once an inquiry has been completed with the courier company.

FALSE CHARGEBACKS/CLAIMS

The Freedom State reserves the right to withdraw items from sale and refund payments made if we suspect any fraudulent activities or we are feeling unsure the items may not arrive safely to certain countries..